Payment Options

Thank you for choosing Kennebunk Veterinary Hospital. Our mission is to deliver the best veterinary care available. An important part of our success is making the cost of optimal care as easy to manage as possible.

We believe transparency is key to earning your trust. We will provide you with Plans of Care that include the estimated cost for the care we recommend and let you know the potential outcomes of your various options. We trust you and will work with you to help you make the best decisions for your pet and family.

Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service, and minimize costs to you, we do not bill. Some care, including Plans of Care of more than $1,000, may require a 50% deposit before beginning treatment. We contract with specialists to provide some advanced care here at our hospital, for your convenience. When we schedule those services, a referred specialist’s fee may be required to begin your pet’s treatment.

Payment Methods

We offer several payment options, and are happy to discuss them with you and answer any questions you may have. We accept:

  • Cash
  • Checks
  • Debit Cards with Visa and Mastercard logos
  • Visa, Mastercard and Discover
  • CareCredit
  • ScratchPay

All cards must be signed by the owner of the card. CareCredit requires we check ID when using the card. If you are sending someone else with your pet and want to use your card to pay, we have created a Payment Portal to make this easier.

kitten sitting

Insurance For Your Pets

Another popular option is insurance coverage. It can help pet owners budget for any unexpected illnesses or injuries that their pets may face over their lifetime. Quality medical care, especially for long term disease and emergencies, can be beyond many families’ budgets.  Getting your pet on a quality insurance before they have pre-existing conditions can be a literal life saver.  It won’t work for all families.  But it is valuable if you can make it work for yours.

There are many carriers out there and we encourage you to find the one that is best for your family.  When asked, we highly recommend Trupanion because they have a solid reputation and don’t dictate care. They trust us to develop the right treatment plan for your pet and that can make a huge difference in outcomes. We’re able to offer no strings attached exam day 30 day trial offers, so you can try before you buy.  We respect a company that believes in their product enough to offer coverage without committment.

For our clients who are insured by Trupanion, we can accept direct claim payments from them! This means that Trupanion can pay its portion of an approved claim at the time of checkout, and you can leave paying only your portion of the bill.  That’s nice for your regular visits.  It is even better if you have an emergency—not having to come up with the cash flow to pay a $2-12K treatment plan up front is a game changer and has saved many lives.

Be sure to ask us about medical insurance for your pet during your next visit!